Typically when approaching progression issues, we troubleshoot with the options below and one of these resolves the issues you're facing.
Option 1.)
Sign out of your account
Clear your internet cache & cookies
Log back in and attempt to continue
Option 2.)
Sign out of your account
Open a "Private Window" on your device
Log back in and attempt to continue
Option 3.)
Sign out of your account
Open a different web browser (Chrome, Safari, FireFox, etc)
Log back in and attempt to continue
Option 4.)
1. Sign out of your account
2. Attempt login in via a different device
Option 5.)
1. If you have a company device or are limited to what you can search, make sure the links below are whitelisted to ensure success.
Please whitelist the following:
https://instructor.refreps.com
noreply@refreps.com
hype@refreps.com
prep@refreps.com
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