Typically when approaching progression issues, we troubleshoot with the options below and one of these resolves the issues you're facing. (READ ALL OPTIONS BEFORE STARTING ONE)
Option 1.)
Sign out of your account
Clear your internet browser's cache (How to Clear Your Cache)
Log back in and attempt to continue
Option 2.)
Sign out of your account
Open a "Private Tab/Window" on your device (How to Open Private Tab)
Log back in and attempt to continue
Option 3.)
Sign out of your account
Open a different web browser (Chrome, Safari, FireFox, etc) (How to Open Different Web Browser)
Log back in and attempt to continue
Option 4.)
1. Sign out of your account
2. Attempt login in via a different device
Option 5.)
1. If you have a company device or are limited to what you can search, make sure the links below are whitelisted to ensure success.
Please whitelist the following:
https://instructor.refreps.com
noreply@refreps.com
hype@refreps.com
prep@refreps.com
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